POLICIES

Shipping & Returns

Shipping Policy

We encourage you to take a Red Paddle Co paddle board onto the water to ensure you purchase the right size board and correct paddle for your future adventures.

We will happily take the cost of the session off your full price purchase.

           
Return & Exchange Policy

There are no returns or exchanges on products once purchased, but rest assured that 2021 model Red Paddle Co SUP packages come with a 5 year warranty upon registration of your product.

Booking Policy

Customer Care


SUP Shellharbour wants you to have the best time on the water.  Lessons will proceed in wet weather, however we take safety very seriously.  As such, lessons may be cancelled or postponed in the event of strong winds, lightning or other dangerous conditions.  In these events, we will offer you a credit or refund to ensure you can paddle board with us another time.

 


Privacy & Safety

To ensure a high level of privacy & safety, the information you provide us with for your booking is used solely for booking purposes and Covid regulations.  We will protect your personal information.  Payments are taken using a secure online service or direct debit.


Payment Methods

​Online bookings: Paypal, Credit Cards, Direct Debit

SUP package purchases: Direct Debit

JP & R Dunning

BSB 012827

Account 185874811